 Volvo Truck Nation – Terms and Conditions of It is important that you read these terms and conditions carefully. Together with our privacy policy and our terms and conditions of use (both of which are available on our website www.volvotrucknation.co.uk), they govern out relationship with you in relation to this website and your purchase of goods from it. If you have any questions about them or do not wish to accept them, please contact our customer services department at info@volvotrucknation.co.uk or on 0800 715 716.
We are Volvo Group UK Limited t/a Volvo Trucks, a company registered in You can contact us by email at info@volvotrucknation.co.uk or by telephone on 0800 715 716. Security
To purchase from us you must be over 18, a resident in the United Kingdom or Ireland and a member of the Volvo Truck Nation club (details of which can be found on our website at www.volvotrucknation.co.uk). We cannot ship to countries outside the How your contract with us is formed Once you have completed compiling your order, you will be asked to confirm that it is correct. If it is not correct, you can revisit your order and correct the mistakes before confirming and submitting your order to us. It is your responsibility to ensure that your order is correct before submitting it to us. If you have any problems with your order, please contact 0800 715 716 or orders@volvotrucknation.co.uk When you submit your order, you are offering to buy the goods at the price set out in the order. We will acknowledge receipt of your order by email. This is not an acceptance of your order. The contract between us is not formed until we confirm, by email, phone call or letter to you, that we have accepted your order. If you discover you have made a mistake with your order please contact us on orders@volvotrucknation.co.uk or 0800 715 716 immediately. Please do this before we confirm your order. We are unable to rectify mistakes after this time, although you still have the right to cancel described below. Prices are checked regularly. However, if we find the price has changed when we receive your order we will contact you and ask if you wish to proceed. In addition, if the goods that you have ordered are no longer available, we may offer you substituted goods of a similar nature and quality. Again, in this case, we will contact you and ask if you wish to proceed. In both cases, if you confirm that you do wish to proceed, please remember that we will still not be under an obligation to supply the goods until we have confirmed that we have accepted your order. The prices indicated on our website include all taxes, including VAT, which may be payable in respect of the goods. All payments must be made at the time of placing the order by Visa, Mastercard, JCB, Switch, Solo, American Express, Visa Electron, Cheque or Postal Order. If we are unable to accept your order for any reason then we will, at our option, either not debit your credit card or refund any money paid by you in respect of that order. We will not dispatch the goods until we receive payment in full. We aim to deliver goods to you within the time indicated by us in our acceptance, but we cannot give an exact delivery date. We will arrange for delivery of the goods by 48hr courier. Postage and Packing will be payable as set out below:
If we have not delivered the goods within 30 days of submitting your order or by the agreed delivery date confirmed in our acceptance (whichever is the latter), you may cancel the contract and we will refund any money paid by you. THE RIGHTS GIVEN BY THIS SECTION ARE IN ADDITION TO YOUR OTHER RIGHTS RELATING TO DEFECTIVE GOODS OR SERVICES GIVEN TO YOU BY LAW. IF YOU WOULD LIKE FURTHER INFORMATION ON THESE RIGHTS, PLEASE CONTACT YOUR LOCAL TRADING STANDARDS OFFICE OR CITIZENS ADVICE BUREAU. We will supply goods that will remain free from defects in materials or caused by workmanship for a period of 12 months (or longer if required by law) from the date of delivery. You should inspect the goods when you receive them for defects of damage. If you find a defect or damage you must tell us as soon as possible and we will arrange for their return, either to us or to the manufacturer (at our option), at no cost to you. If the goods are found to be damaged prior to delivery to you, or defective, we will repair or replace the goods or refund the price paid by you. We will, free of charge, within a period of 12 months from the date of delivery of goods which are proved to the reasonable satisfaction of both of us to be damaged or defective due to defects in material, workmanship or design, repair or, at our option, replace such goods. This obligation will not apply where you have improperly altered the goods in any way whatsoever, or have subjected them to misuse or unauthorised repair. We will refund to you the cost of carriage on the return of any such defective or damaged goods, and will contact you to arrange delivery of any repaired or replacement goods to you at our expense. These terms and conditions do not exclude our liability (if any) to you for:
We are only liable to you for losses which you suffer as a result of a breach of these terms and conditions by us. We are not responsible to you for any losses which you may incur which were not a foreseeable consequence of us breaching these terms and conditions, for example if you and we could not have contemplated those losses before or when we enter into a contract. Our liability to you shall not in any circumstances include any business losses that you may incur, including but not limited to lost data, lost profits or business interruption. If you are a consumer (i.e. you are not purchasing either wholly or in part for your business or you are not a business) you have the right, in addition to your other rights, to cancel the contract and receive a refund from us. You must inform us in writing if you wish to cancel, within seven working days, starting the day after the goods are delivered to you. If you choose to cancel then you must return the goods to us at your cost and risk and we advise you ensure the goods are adequately insured during the return journey. You must ensure that you take reasonable care of the goods. If you have not returned the goods within 14 days of cancellation or when requested by us to do so, whichever occurs first, we can collect the goods from you at your cost. Other information of which you need to be aware The contract and all communications between us will be conducted in the English language. The formation, existence, construction, performance, validity and all aspects whatsoever of there terms and conditions or of any terms of these terms and conditions will be governed by the law of The English and Welsh courts will have non-exclusive jurisdiction to settle any disputes which may arise out of or in connection with these terms and conditions or use of the website. Disclaimer Copyright The contents of this website (including all text, graphics, collection names and product designs) are Copyright Volvo Truck Nation Limited 2004. You may only copy parts of the content from this website for private purposes but any other use of the content of this website is strictly prohibited without our prior consent in writing. Subject to the exception of copying for private use, you are strictly prohibited from copying, reproducing, publishing, displaying, distributing, manufacturing, commercially exploiting or creating derivative works of any material and content in this catalogue for any purpose. |
